Privacy Policy

01 Who We Are

Connectivity Plan provides professional connectivity plan services for residential developments, supporting compliance with Building Regulations Part R.

This website, www.connectivityplan.co.uk, is operated by One Stop Consult LTD, registered in England and Wales under company number 10891161.

Registered Office: 2 Short Street, Nuneaton, CV10 8JF, United Kingdom.

One Stop Consult LTD is the data controller responsible for the personal information described in this policy.

02 Information We Collect

We may collect personal information when you contact us, submit a quotation request, instruct our services or interact with our website.

Contact Information

• Full name
• Email address
• Telephone number
• Company or organisation name, where provided

Project Information

• Development address and postcode
• Development type and number of dwellings
• Project descriptions and specifications
• Architectural drawings and supporting documents, where provided
• Other relevant information supplied as part of an enquiry

Technical Information

When you visit our website, technical information may be collected through server logs, security systems and website technologies. This may include IP addresses, browser and device information, dates and times of access, and pages visited.

03 How We Use Your Information

We process personal information for purposes including:

• Responding to enquiries and requests for quotations.
• Assessing the requirements of your development.
• Preparing quotations for connectivity plan services.
• Communicating with you about your project.
• Providing instructed services and associated documents.
• Maintaining appropriate business and project records.
• Processing payments and financial records where applicable.
• Maintaining website security and preventing spam or misuse.
• Meeting applicable legal and regulatory obligations.

We do not automatically enrol individuals into marketing communications simply because they submit a quotation enquiry.

04 Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Contractual Necessity

Where processing is necessary to respond to requests before entering into a contract or to perform an agreed contract with you.

Legitimate Interests

Where necessary for our legitimate business interests, including managing enquiries, protecting our website, maintaining records and improving services, provided these interests are not overridden by your rights.

Legal Obligations

Where processing is required to comply with applicable laws, including accounting, taxation and regulatory requirements.

Consent

Where consent is legally required for particular activities, such as certain optional cookies or marketing communications. Where processing relies on consent, you can withdraw it at any time.

05 Quotation Forms & Enquiries

Our website uses Fluent Forms to collect enquiries and quotation requests.

Information submitted through our forms may be stored within our WordPress database and sent to our team through email notifications.

We use this information to review your project, respond to your enquiry, prepare quotations and communicate regarding potential or instructed services.

Submitting an enquiry does not commit you to purchasing a service.

06 Email Communications

We use email systems and authenticated email delivery services to send and receive communications associated with quotations and projects.

These may include:

• Enquiry confirmations
• Requests for additional information
• Quotations and service proposals
• Project updates and correspondence
• Documentation relating to instructed services

Relevant correspondence may be retained as part of our customer, project and business records.

07 Sharing Your Information

We do not sell or rent your personal information to third parties.

Where necessary, we may share relevant information with trusted third parties, including:

• Website hosting and technical support providers.
• Email hosting and delivery providers.
• IT and website security providers.
• Professional consultants, engineers and specialist service providers involved in your project.
• Accountants, payment processors and professional advisers where applicable.
• Public authorities where disclosure is legally required.

We aim to share only the information reasonably necessary for the relevant purpose and seek appropriate safeguards where third parties process personal data on our behalf.

08 Website Hosting & Security

Our website operates using WordPress and third-party hosting infrastructure.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration and disclosure.

These measures may include:

• SSL/TLS encryption for website connections.
• Restricted administrative access.
• Password-protected accounts.
• Website software and security maintenance.
• Spam prevention and website security controls.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

09 Cookies

Our website may use cookies and similar technologies to support essential functionality, security and the visitor experience.

Additional technologies may be used for analytics or other optional functionality.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

You can control cookies using your browser settings and any cookie controls provided on our website. Further information will be set out in our Cookie Policy.

10 Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on whether information relates to an initial enquiry, an instructed project, an ongoing customer relationship, contractual obligations or statutory requirements.

We review records and delete, anonymise or securely archive information when it is no longer required, subject to applicable legal and business requirements.

11 International Data Transfers

Some technology, hosting, email or professional service providers may process or access personal information outside the United Kingdom.

Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place where required by law.

These may include transfers covered by UK adequacy regulations or approved contractual safeguards. You may contact us for further information.

12 Your Data Protection Rights

Under UK data protection legislation, you may have the following rights, subject to relevant conditions and exemptions:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your information in certain circumstances.
• Restriction: Request restrictions on certain types of processing.
• Objection: Object to certain processing, including direct marketing.
• Data Portability: Request certain information in a portable format where applicable.
• Withdrawal of Consent: Withdraw consent where processing relies on it.

You also have rights relating to certain solely automated decisions. We do not use our quotation form to make solely automated decisions producing legal or similarly significant effects.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to certain requests.

13 Marketing Communications

Submitting a quotation request does not automatically subscribe you to marketing emails.

Where marketing communications are sent, we will do so only where permitted by applicable data protection and electronic marketing laws.

You can object to direct marketing at any time, or withdraw consent where consent is the lawful basis relied upon.

14 Third-Party Websites

Our website may contain links to external websites, including One Stop Consult and relevant third-party resources.

We are not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

15 Children's Privacy

Our services are intended for property developers, businesses, construction professionals and individuals seeking building-related services.

They are not specifically directed at children, and we do not knowingly collect children's personal information for marketing or unrelated purposes.

16 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data processing activities.

Any changes will be published on this page together with an updated revision date.

17 Contact Us

For questions about this policy, personal data or requests to exercise your data protection rights, please contact:

18 Complaints

If you have any concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO Website: www.ico.org.uk